What to do if I got scammed on OfferUp?

To do this, follow these steps within 30 days of purchase:
Find the item you requested a refund for in Transactions. Tap on the item to view the receipt.Tap Request a refund.Tap Get help from OfferUp.You will then be prompted to submit a purchase protection claim. Provide a description of your claim.Tap Submit.

Can you get your money back if scammed on OfferUp?

You can request a refund from the delivered notification you received up to 2 days after you get the item. If you don’t get a response that solves the issue, you have 2 more days to let us know by filing a claim. After that time period expires, we’ll assume you’re happy with the item and complete the transaction.

Can you get scammed off OfferUp?

Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam. These scammers try to use fake emails like .

Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell.

How do I report a scammer?

The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report your scam online with the FTC complaint assistant, or by phone at 1-877-382-4357 (9:00 AM – 8:00 PM, ET).

The payment will be released to the buyer if the request for a refund is successful or if there is no action from the seller within 2 days. The request will be cancelled if the Buyer fails to Respond within 2 days on Seller’s offer.

Is OfferUp payment safe?

Shop safely

By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft. These payment methods are usually sources of fraud. If you run into any suspicious behavior, items, or payments, please let us know by reporting the person.

Is it safe to give your address on OfferUp?

Please don’t give away personal information such as email, phone number, or address. Use in-app messaging to communicate securely. Pay with cash or use OfferUp Payments available in some markets.

Shipped items and Buyer Protection Claims

When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. Sellers are responsible for selling the item that was purchased as described in the post.

How do you cancel a purchase on OfferUp?

Once the seller accepts the offer, you’ve made a commitment to buy and will not be able to cancel.

Open offers
Tap Inbox.Make sure you’re in the Messages tab.Find and tap the Messages conversation to find the item you want to cancel.Tap View offer.Tap Cancel offer, then Cancel offer again to confirm.

How do you verify someone on OfferUp?

About TruYou
In the OfferUp app, tap. to view your account.Tap Join TruYou.If you haven’t already confirmed your phone number, tap Verify Phone Number.Enter your mobile phone number. Tap Verify Official ID, and take two photos of your US government-issued photo ID: front and back.Take a selfie!

How do I get my money back if I was scammed online?

File a report online with the FTC, or by phone at (877) 382-4357. These reports are used by government agencies to recognize scam patterns. Some may even take action against companies or industries based on those reports. However, most agencies do not follow up on complaints and cannot recoup lost funds.

It is generally best to file a police report on a scammer, reach out to your bank, and file a complaint with the appropriate federal agency as soon as possible after you have been scammed. To file a police report for a scam, you will need make a call to or visit the fraud division of your local police department.

Where can I report a scammer in the Philippines?

For suspicious investment schemes, you may contact the Enforcement and Investor Protection Department of the SEC through e-mail at or through landline at (02) 8818-6337. For malicious messages, lodge reports to the NBI Anti-Fraud Division at (02) 8525-4093 or e-mail at .