How do I file a claim with Sprint?

Be sure to file your claim within 60 days of the loss. Phones: To file your claim or check your claim status online, go to or call Asurion Customer Care at 1-800-584-3666.

How do I get a free replacement phone from Asurion?

To file a warranty claim with Asurion via phone, call (888) 881-2622. Describe the issue you’re having with your phone and request a phone replacement if you wish.

How do I contact Asurion Customer service?

Call us at 888-562-8662 and we’re happy to help
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How can I track a Sprint phone?

How to Track Sprint Phones
Visit “sfl.sprintpcs.com” to sign up for Sprint Family Locator service. Sign in to your account using your telephone number and the password you created. Wait for the locator service to pinpoint the location of the phone.

What if I find my phone after claiming for insurance?

If the found item is kept or sold this can be viewed as insurance fraud, claiming an item as lost just to receive a replacement, regardless if this was intended or not. Again, simply call the insurance company and explain you found the item. A representative will help from there.

How long does it take for T-Mobile to approve a claim?

Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing.

Are Asurion phones new or refurbished?

Asurion are not Apple refurbished phones. They are done by a 3rd party and use 3rd party parts when possible This is a main reason why I’d choose Applecare+ over any other extended warranty with the exception of Square Trade..

How do I know if my Asurion phone is refurbished?

How to Check if Your Android Phone is Refurbished or Factory-New
Tap your Phone app and open up the dialer.Using the touchscreen keypad, dial ##786# (aka ##RTN#). No need to press dial; the phone should automatically open up to the RTN screen. Scroll down the RTN screen to Reconditioned status.

Are Asurion replacement phones new or refurbished?

The agreement with Asurion is a certified refurbished phone, never a new phone.

What does Asurion do with damaged phones?

Asurion covers loss, theft, accidental damage, and malfunction鈥攖he major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device鈥 and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.

What is covered under Asurion insurance?

With Asurion Home+ protection, your home tech is covered for breakdowns caused by manufacturer defects, power surge, normal wear-and-tear, or dust, heat and humidity. We even cover most portable devices for accidental damages like spills, drops, or cracked screen.

Can I track a phone on my account?

Remotely find, lock, or erase. Go to and sign in to your Google Account. If you have more than one phone, click the lost phone at the top of the screen. If your lost phone has more than one user profile, sign in with a Google Account that’s on the main profile.

What is the Sprint tracker?

It’s a simple tracking device that you can attach to your kids, vehicles, pets, bikes, luggage or nearly anything for real-time location tracking while the device is on the Sprint 4G LTE Network. Sprint customers can pick up a new Tracker at a Sprint store, on Sprint.com or by calling 866-275-1411.

Can you track a phone on your plan?

Answer: A: If you mean a secondary phone on your cellular service plan, then that has no bearing on tracking. Phones are tracked via Find My iPhone, either through the App on your own device or through the iCloud.com website. The plan they are on has no relevance in tracking them.

Can I say I lost my phone and get a new one?

there is no “negotiation” to be done. The terms of the Asurion agreement state quite clearly if you lose a phone, and they replace it for you – and you recover the lost device, the recovered/lost device needs to be sent to them.

Can you use a phone that has been reported lost or stolen?

Once your device is off the blacklist, you can either use it or sell it. Unfortunately, if the previous owner blacklisted the device by reporting it as lost or stolen, then the carrier will be unable to remove or unlock the blacklisted phone.

How do I claim insurance on a stolen phone?

You must contact the network of your cell phone and blacklist your phone immediately. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact your insurance provider to proceed with a claim.