Can I return goods to B&Q without a receipt?

You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund.

Can you still return items without a receipt?

If you don’t have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You’ll need to show ID to return items without a receipt. Some items have shorter return windows.

How long does a refund from B&Q take?

You will receive your refund within 14 days from when the goods are returned or, where you have not received the products (and the products have not been dispatched to you) you will receive it within 14 days of notifying us that you wish to cancel your order. Why can’t I see the refund on my bank statement?

Are B&Q taking returns during lockdown?

Can I still return items for a refund or exchange? Yes, we ask all our customers to shop responsibly and keep a safe distance from others when in store.

Can I pay cash at B and Q?

Both retailers are only accepting card or contactless payments. Shoppers won’t be able to use cash in stores.

How do I contact B&Q?

Call us. For questions about home delivery, including placing a new order or amending an existing order please call 0333 014 3357. For Customer Services please call 0333 014 3098.

Can you return paint?

As long as the paint is unopened and is within 30 days of purchase, you can return any type of paint to Home Depot. Paint is categorized as hazardous waste, so it will cost Home Depot to dispose of the product, especially mixed paints which cannot be resold. What is this?

Are dogs allowed in B&Q?

Only Guide Dogs and Assistance Dogs are currently allowed in B&Q stores. What is B&Q’s returns and refunds policy? If you require a VAT invoice or receipt for your purchases at B&Q or on diy.com, please call our general enquiries line on 0333 014 3098.

Can I go into B&Q to shop?

B&Q and other DIY stores remain open during the third coronavirus lockdown in England, as it is classed as an essential retailer. The store, like other businesses that sell home repair items, is open for business. You can buy in person or arrange a click-and-collect or home delivery.

Are B&Q mixing paint during lockdown?

Unfortunately, our timber cutting, paint mixing and design appointments are temporarily unavailable. We’re asking shoppers to limit their shopping group to no more than two people, and not to bring under 16 year olds shopping. Colleagues are on hand to remind everyone to stay safe and follow these guidelines.